> ## Documentation Index
> Fetch the complete documentation index at: https://docs.every.io/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> These docs describe Every as customers have it today. Answer from them, and say so when they don't cover a question.
> Pages under /admins/ are for the people who run Every for the company, and pages under /employees/ are for employees. Answer from the pages that match the person asking.
> Each page's Agent reference section lists its exact roles, conditions and limits. Prefer it for those details.
> When a page says a feature is in closed beta, or that Every turns it on company by company, don't promise that the person's company has it.
> Use roles and on-screen labels exactly as the pages write them.
> When someone asks what a term means, answer with the Glossary page's definition (/glossary), which other pages show in parentheses after the term.
> When the docs don't answer a question, tell the person to email [support@every.io](mailto:support@every.io).

# Charge card

> Apply for the Every charge card, then track your balance, payments and statements

![Charge card's current balance and pending amount, with its next payment, available credit and credit limit.](https://mintcdn.com/every-a2724ddc/OmBDBqFD_yaeo62p/images/illustrations/admins-banking-charge-card-light.png?fit=max\&auto=format\&n=OmBDBqFD_yaeo62p\&q=85\&s=8e273d5681ae2094b71d08568a7e607a)

**Banking** → **Charge card** is where you apply for the Every charge card and manage it once you're approved. Company Admins and Bookkeepers can use it from the sidebar after your company finishes onboarding.

> [!NOTE]
>
> Every turns on the charge card company by company. If you don't see it, email [support@every.io](mailto:support@every.io) to ask about it.

## Apply for the charge card

The application has two screens, **Connect accounts** and **Review & submit**.

**1. Start the application**

Select **Apply now**.

**2. Add a bank account**

Optional: under **Connected accounts**, you see your Every accounts and the bank accounts you've connected. To connect another bank through Plaid, select **Add new account**.

**3. Connect your accounting software**

Select **Connect bookkeeping software**, then choose your provider, such as QuickBooks Online or Xero. If you can't find your software in the list, select **Upload financials** and upload your statements for manual review instead.

If you see **Connect QuickBooks** instead, connecting it is optional.

**4. Choose who repays your balance**

Under **Set primary account**, choose the **Primary account** that pays your balance. Optional: choose a **Backup account** for when the primary doesn't have enough.

**5. Add your details**

Under **Additional information**, enter your **Estimated monthly card spend** and choose your **Number of employees**. Under **Card shipping address**, enter where to send your physical card.

**6. Continue**

Select **Next**.

**7. Accept the terms**

On **Review & submit**, under **Terms & conditions**, select each checkbox. They include authorizing Every to access your business bank account information and perform a soft credit inquiry (A check of your credit report that doesn't affect your credit score), and to debit your account to repay your balance.

**8. Submit**

Select **Confirm & submit**. The page then shows **Application in review**.

You can't continue from **Connect accounts** if:

* You haven't chosen a primary account.
* The page shows **Connect bookkeeping software** and you haven't connected your software or uploaded financials. The page says "Connect your accounting software to continue."
* Your connected accounts are below the minimum balance and the page says "You don't qualify for credit yet."

## After you apply

| What you see | What it means |
| - | - |
| **Application in review** | Every is reviewing your application |
| **Application rejected** | Every is unable to offer your business a charge card at this time, and lists the reasons when there are any. Select **Apply again** if your circumstances change, or **Go to Cards** to open [Company cards](https://docs.every.io/admins/banking/cards.md) and use debit cards |
| **Application approved** | Your **Approved limit** and how **Payments** are collected. Select **Continue** to open your charge card |

## Your charge card

Once you're approved, the page shows your balance, next payment, available credit and credit limit (The most a lender lets you owe on a card or line of credit at one time). It lists the account's charge cards while the account is open, and up to 10 recent transactions. The arrow beside each list opens [Company cards](https://docs.every.io/admins/banking/cards.md) or [Transactions](https://docs.every.io/admins/banking/transactions.md). If your company earns cashback, **Settings** also shows your **Cashback level**.

Your charge card's fees are in the [Every Charge Card Cardholder Agreement](https://www.every.io/legal/every-charge-card-holder-agreement), which the application asks you to accept.

![The Charge card page, with the current balance, available credit and credit limit, Settings and the account's cards.](https://mintcdn.com/every-a2724ddc/OmBDBqFD_yaeo62p/images/screens/admins-banking-charge-card-light.png?fit=max\&auto=format\&n=OmBDBqFD_yaeo62p\&q=85\&s=464a1dd11f53a3e7301577b4fe506ad5)

## Make a payment

**Make a payment** appears when you have a balance and your account isn't frozen.

**1. Start the payment**

Select **Make a payment**.

**2. Enter the amount**

In **Amount**, enter how much to pay, up to your balance.

**3. Choose the account**

Under **Choose account**, select the account to pay from.

**4. Review the payment**

Select **Review**.

**5. Pay**

Select **Confirm and pay**. Every shows "Payment submitted."

![The Make a payment sheet on the Charge card page, with the amount to pay and the account to pay from.](https://mintcdn.com/every-a2724ddc/OmBDBqFD_yaeo62p/images/screens/admins-banking-charge-card-payment-light.png?fit=max\&auto=format\&n=OmBDBqFD_yaeo62p\&q=85\&s=23dca169941d07cc1cca700ba3c1dfb8)

## Download a statement

**1. Open your statements**

In the menu next to **Make a payment**, select **Download statement**. The item is unavailable until you have a statement.

**2. Choose the year**

If you have statements from more than one year, choose the year.

**3. Choose the month**

Select the month you need.

## Change who repays your balance

1. In **Settings**, select **Autopay & linked accounts**.
2. In an account's menu, select **Set as Primary** or **Set as Backup**.

You can't remove the primary account until you set another one.

A change that would lower your credit limit takes effect after your next repayment. Until then you can select **Cancel change**.

![The Linked accounts sheet on the Charge card page, with the total limit, auto-pay settings and the accounts that repay it.](https://mintcdn.com/every-a2724ddc/OmBDBqFD_yaeo62p/images/screens/admins-banking-charge-card-autopay-light.png?fit=max\&auto=format\&n=OmBDBqFD_yaeo62p\&q=85\&s=5a86348240f20ca5a4aa94544fc3a16a)

## Redeem reward points

If **Settings** shows **Points**, that's your own reward balance.

**1. Open your rewards**

In **Settings**, select **Points**. **Redeem Rewards** opens.

**2. Choose the receiving account**

If **Select bank account** appears, choose the account the money goes to, or add one.

**3. Enter the points**

In **Amount**, enter how many points to redeem, up to your balance. When a rate is available, **Rate** and **Your Total** show what the points are worth.

**4. Submit**

Select **Submit**.

For help with a missing **Points** row, bank details or a redemption that hasn't arrived, email [support@every.io](mailto:support@every.io).

## If your account is frozen

If the frozen-account banner offers **Make a payment**, select it to pay your full balance. If your account is still frozen once the payment clears, email [support@every.io](mailto:support@every.io). When the banner offers only **Contact support**, select it.

If the banner says the combined balance of your primary and backup accounts is below the required minimum:

**1. Open your linked accounts**

Select **Link a bank account** to open **Autopay & linked accounts**.

**2. Connect an account**

Optional: select **Add account** to connect another account.

**3. Choose the repayment account**

In the account's menu, select **Set as Primary** or **Set as Backup**.

The banner says card access is restored at the next business-day check once the combined balance is above the required minimum. If your account stays frozen, email [support@every.io](mailto:support@every.io).

If one of your accounts disconnects, a banner says so.

1. Select **Open linked accounts**.
2. In that account's menu, select **Reconnect**.

## Agent reference

**Where:** **Banking** → **Charge card** in the sidebar. Applying for the charge card and managing it once approved both happen on this page.

**Who:** Company Admins and Bookkeepers, after the company finishes onboarding and Every has turned the charge card on for the company. Every turns the charge card on company by company. Employees, Contractors, HR Admins, HR Admins (No Comp) and Accounts Payable users can't see **Charge card** in the sidebar or open **Banking** → **Charge card**.

### Facts

#### Access and availability

* **Charge card** is listed under **Banking** in the sidebar only when Every has turned the charge card on for the company.
* To ask Every about the charge card, email [support@every.io](mailto:support@every.io).
* The sidebar shows **Banking** to Company Admins and Bookkeepers once the company has finished onboarding, with **Charge card** under it when Every has turned the charge card on for the company.
* Employees don't see **Charge card** in the sidebar and can't open **Banking** → **Charge card**.

#### What the page shows

| Application | What **Banking** → **Charge card** shows |
| - | - |
| Not applied yet, or canceled | A screen with **Apply now**, so a company with a canceled application can apply again |
| In review | **Application in review** |
| Rejected | **Application rejected** |
| Approved | **Application approved**, then, after **Continue**, the charge card overview with the balance, the settings and recent transactions. A user other than the person the charge card was issued to sees the overview right away |

#### The application

* On **Banking** → **Charge card**, **Apply now** opens the application. The application has two screens: **Connect accounts**, then **Review & submit**.
* On **Connect accounts**, **Connected accounts** lists the company's Every accounts and the bank accounts the signed-in user has connected.
* On **Connect accounts**, **Add new account** connects another bank through Plaid.
* On **Connect accounts**, **Connect bookkeeping software** opens a list of accounting providers, such as QuickBooks Online and Xero. Choosing a provider starts its connection.
* In the provider list, **Upload financials** sits beside the line "Can't find your software?" Every reviews uploaded financial statements manually.
* **Connect accounts** shows either **Connect bookkeeping software** or **Connect QuickBooks**.
* With **Connect QuickBooks**, connecting accounting software is optional. With **Connect bookkeeping software**, the connection is required unless the company has uploaded financials.
* On **Connect accounts**, **Set primary account** has two fields: **Primary account** and **Backup account**. The backup account is optional: the **Backup account** list has a **No backup account** choice.
* The **Backup account** list leaves out the account chosen as primary.
* When the company has accounts and none is chosen as primary, the **Connect accounts** step selects a default primary account.
* On **Connect accounts**, **Additional information** has two fields. **Estimated monthly card spend** is required and takes a dollar amount, such as 15000.00. **Number of employees** is a required choice: 1 - 10, 11 - 50, 51 - 100, 101 - 500 or 500+.
* On **Connect accounts**, **Card shipping address** has the fields **Street**, **Apartment, suite, etc.**, **City**, **State** and **Postal Code**.
* In **Card shipping address**, **Street** is required and takes up to 35 characters. **City** is required and takes up to 50 characters. **State** is required. **Postal Code** is required and takes five digits. **Apartment, suite, etc.** is optional and takes up to 35 characters.
* **Card shipping address** has no country field and takes a US address.
* When Every approves the application, Every issues a physical card with the application's **Card shipping address**.
* On **Connect accounts**, **Next** moves to **Review & submit**.
* On **Review & submit**, **Terms & conditions** has five checkboxes: acceptance of the **Legal Agreements**, acceptance of the **Every Charge Card Cardholder Agreement**, acceptance of the **Charge Card Rewards Terms of Service**, an authorization for Every to access the business bank account information and perform a soft credit inquiry, and an authorization for Every to electronically debit the linked account to repay the balance.
* On **Review & submit**, the **Every Charge Card Cardholder Agreement** checkbox links to the agreement, at [every.io/legal/every-charge-card-holder-agreement](https://www.every.io/legal/every-charge-card-holder-agreement). The charge card's fees, such as those for a late or returned payment, are in the agreement.
* On **Review & submit**, **Confirm & submit** stays off until each checkbox under **Terms & conditions** is selected.
* After **Confirm & submit**, **Banking** → **Charge card** shows **Application in review**.

#### What stops the application

* On **Connect accounts**, **Next** doesn't continue when the company hasn't chosen a primary account. The page says "Select a primary repayment account to continue."
* On **Connect accounts**, **Next** doesn't continue when the company sees **Connect bookkeeping software** and hasn't connected its software or uploaded financials. The page says "Connect your accounting software to continue." Uploaded financials satisfy the requirement.
* On **Connect accounts**, **Next** doesn't continue while the page says "You don't qualify for credit yet." With that message, the page says a \$10,000 minimum balance is required and suggests connecting more business bank accounts or using Every's debit cards, which link to [Company cards](https://docs.every.io/admins/banking/cards.md).
* On **Connect accounts**, **Next** doesn't continue while a required detail is missing or invalid: **Estimated monthly card spend**, **Number of employees**, **Street**, **City**, **State** or **Postal Code**.
* The \$10,000 minimum balance shown on **Connect accounts** counts the combined balance of the company's Every accounts and the business bank accounts you've connected.

#### After the application is submitted

* **Application in review** shows a checklist of three items: **Submit application**, **Application review** and **Access charge card**.
* **Application rejected** says Every is unable to offer a charge card to the business at this time. It lists the reasons when there are any, and says the applicant is welcome to apply again if circumstances change.
* On **Application rejected**, **Apply again** opens the application. **Go to Cards** opens [Company cards](https://docs.every.io/admins/banking/cards.md), where the company can use Every debit cards.
* **Application approved** has two rows: **Approved limit** and **Payments**. The **Payments** row shows how Every collects payments, such as "Daily". **Continue** opens the charge card overview.
* Each company's credit limit shows as **Approved limit** on **Application approved**, and as **Credit limit** on the balance card on **Banking** → **Charge card** once approved.

#### Once approved

* After approval, **Banking** → **Charge card** shows a balance card with **Current balance**, **Next payment**, **Available credit** and **Credit limit**.
* After approval, **Banking** → **Charge card** lists the account's charge cards while the credit account is open. An arrow in that list opens [Company cards](https://docs.every.io/admins/banking/cards.md).
* **Recent transactions** on **Banking** → **Charge card** shows up to 10 rows of the credit account's transactions, and also shows while the credit account is frozen or closed. An arrow beside it opens [Transactions](https://docs.every.io/admins/banking/transactions.md) filtered to the credit account.
* The **Settings** card on **Banking** → **Charge card** has **Autopay & linked accounts**. It also has **Cashback level** when the company earns cashback.

#### Making a payment

* **Make a payment** is a button in the header of **Banking** → **Charge card**. It appears when the account has a balance and isn't frozen.
* The **Make a payment** sheet has the fields **Amount** and **Choose account**. **Review** moves to a review step, and **Confirm and pay** submits the payment. Every then shows "Payment submitted."
* In the **Make a payment** sheet, **Amount** can't be more than the current balance, so a payment covers some or all of the balance.
* In the **Make a payment** sheet, Every takes the payment from the one account chosen under **Choose account**. Every doesn't try the backup account.
* In the **Make a payment** sheet, while another charge card payment is processing, Every says a payment is already processing and to wait for it to finish before trying again.
* In the **Make a payment** sheet, when a connected bank account chosen under **Choose account** lacks the balance, Every says the repayment account doesn't have enough available balance to cover the payment. When an Every account lacks it, Every says the payment was declined and the account may not have enough available balance. Other failures say Every couldn't submit the payment, with a reason or a request to try again.

#### Statements

* The menu next to **Make a payment** has **Download statement**. The item is unavailable until the company has a credit statement.
* With statements from more than one year, **Download statement** asks for the year first. Each statement is named by its month and year, and selecting a month downloads it.

#### Repayment accounts

* The repayment accounts of the charge card are the primary account and the backup account: the accounts with a **Primary** or **Backup** badge in the **Autopay & linked accounts** sheet. The **Autopay & linked accounts** sheet lists the company's Every checking account and the business bank accounts people at the company have connected. The banner "One of your linked accounts is disconnected." shows when one of the bank accounts the signed-in user has connected disconnects.
* Every debits the primary account for all amounts due on the payment due date. Every debits the backup account if the primary account has insufficient funds. The backup account is optional.
* The primary account and the backup account must be different accounts.
* The primary and backup accounts chosen in the application are the accounts that repay the charge card balance.
* **Settings** → **Autopay & linked accounts** on **Banking** → **Charge card** opens a sheet with a table. The table's columns are **Account**, **Balance** and **Auto-pay priority**. **Auto-pay priority** shows a **Primary** or **Backup** badge.
* In the **Autopay & linked accounts** sheet, an account's menu has **Set as Primary**, **Set as Backup** and **Remove**. The menu of a disconnected account has **Reconnect**.
* In the **Autopay & linked accounts** sheet, **Remove** is unavailable on a connected primary account until another account is set as primary. A tooltip says "Can't remove a primary account, set another account to be the primary". The primary account can't be removed even when it's disconnected: set another account as primary first.
* A change to the primary or backup account that doesn't lower the credit limit takes effect right away.
* A change to the primary or backup account that would lower the credit limit takes effect after the company's next repayment. Until then, a banner in the **Autopay & linked accounts** sheet says when the account becomes the repayment account, and **Cancel change** drops the pending change.
* Removing the backup account takes effect right away and can lower the credit limit.

#### If the charge card account is frozen

* A frozen charge card account shows a banner titled "Your charge card is frozen" at the top of **Banking** → **Charge card**. For any freeze other than a low balance, the banner gives no reason for the freeze. With a balance to pay, it says "Make a payment to pay down your balance and unfreeze your account." and its button is **Make a payment**. With no balance to pay, it says "Contact support to unfreeze your account." and its button is **Contact support**.
* For a low-balance freeze, the banner titled "Your charge card is frozen" says the combined balance of the repayment accounts dropped below the required \$10,000. It has two buttons: **Link a bank account**, which opens the **Autopay & linked accounts** sheet, and **Contact support**.
* When the account is frozen, the header of **Banking** → **Charge card** doesn't show **Make a payment**. The banner that says "Make a payment to pay down your balance and unfreeze your account." has its own **Make a payment**.
* In the **Make a payment** sheet opened from the banner that says "Make a payment to pay down your balance and unfreeze your account.", **Amount** shows the full balance, labeled **Full balance**, and can't be changed. The sheet says "Paying your full balance unfreezes your account once it clears."
* A broken connection shows a separate banner: "One of your linked accounts is disconnected." Its **Open linked accounts** button opens the **Autopay & linked accounts** sheet, where the disconnected account's menu has **Reconnect**.

#### What freezes the charge card account

* A low balance is one reason a charge card account is frozen: the banner titled "Your charge card is frozen" then says the combined balance of the primary and backup accounts dropped below the required \$10,000.
* For any other freeze, the banner titled "Your charge card is frozen" gives no reason for the freeze. It says "Make a payment to pay down your balance and unfreeze your account.", or "Contact support to unfreeze your account." when there's no balance to pay. To ask why, email [support@every.io](mailto:support@every.io).

#### What unfreezes the charge card account

* The **Make a payment** sheet opened from the banner on **Banking** → **Charge card** that says "Make a payment to pay down your balance and unfreeze your account." says "Paying your full balance unfreezes your account once it clears." A payment that clears the charge card balance doesn't lift every freeze: if the charge card account is still frozen once the payment clears, email [support@every.io](mailto:support@every.io).
* For a low-balance freeze, the banner titled "Your charge card is frozen" says card access is restored at the next business-day check once the combined balance of the primary and backup accounts exceeds \$10,000. If the account stays frozen, email [support@every.io](mailto:support@every.io).
* A rise in the combined balance of the repayment accounts lifts only a charge card freeze placed for low balance. A freeze placed for another reason isn't lifted that way.

#### Reward points

* **Points** in the **Settings** card on **Banking** → **Charge card** shows the signed-in user's own reward balance when rewards are available to that user.
* Selecting **Points** on **Banking** → **Charge card** opens **Redeem Rewards**. **Amount** takes a number of points, up to the signed-in user's available points.
* **Redeem Rewards** on **Banking** → **Charge card** can show **Select bank account**, where the user chooses or adds the receiving account.
* When a rate is available and **Amount** is above zero, **Redeem Rewards** on **Banking** → **Charge card** shows **Rate** and **Your Total**, the points' cash value.
* **Submit** in **Redeem Rewards** on **Banking** → **Charge card** sends the redemption.

### Questions people ask

* **How do I redeem my reward points?** On **Banking** → **Charge card**, select **Points** in **Settings** when shown. In **Redeem Rewards**, choose or add a receiving account under **Select bank account** if that section appears, enter the number of points in **Amount**, review **Rate** and **Your Total** when shown, then select **Submit**. The amount can't exceed your available points.
* **Why don't I see Points in Settings?** **Points** shows in **Settings** on **Banking** → **Charge card** only when rewards are available to the signed-in user. To ask about rewards, email [support@every.io](mailto:support@every.io).
* **Who can apply for the charge card?** Company Admins and Bookkeepers can, from **Banking** → **Charge card**, after the company finishes onboarding and once Every has turned the charge card on for the company.
* **Can an employee see or open the Charge card page?** No. Employees don't see **Charge card** in the sidebar and can't open **Banking** → **Charge card**.
* **Why isn't Charge card under Banking?** Every turns on the charge card company by company, so **Charge card** is listed only for companies Every has turned it on for. To ask about it, email [support@every.io](mailto:support@every.io).
* **Do I have to connect accounting software to apply?** Yes, when **Connect accounts** shows **Connect bookkeeping software**, unless the company uploads financials with **Upload financials**. When **Connect accounts** shows **Connect QuickBooks** instead, no: connecting is optional.
* **My accounting software isn't in the provider list. What do I do?** Select **Upload financials** in the provider list and upload statements. Every reviews uploaded statements manually, and the upload satisfies the requirement.
* **Why can't I select Next on Connect accounts?** One of these is missing: a primary account, a connected accounting platform or uploaded financials (when the company sees **Connect bookkeeping software**), the minimum balance (when the page says "You don't qualify for credit yet."), or a required detail such as **Estimated monthly card spend**, **Number of employees**, **Street**, **City**, **State** or **Postal Code**.
* **Why does the page say I don't qualify for credit yet?** The connected accounts hold less than the minimum balance, which the page gives as \$10,000. The page suggests connecting more business bank accounts or using Every's debit cards in [Company cards](https://docs.every.io/admins/banking/cards.md).
* **What minimum balance does the charge card need?** The application and the banner titled "Your charge card is frozen" for a low-balance freeze both give $10,000. When **Connect accounts** says "You don't qualify for credit yet.", it also says a $10,000 minimum balance is required. On that screen, the minimum counts the combined balance of the company's Every accounts and the business bank accounts you've connected. After approval, a banner titled "Your charge card is frozen" that gives the required \$10,000 means the combined balance of the primary and backup accounts dropped below it.
* **Do I need a backup account?** No. The backup account is optional: choose **No backup account** under **Set primary account**.
* **Can the same account be the primary and the backup account?** No. The primary account and the backup account must be different accounts.
* **Which account does Every debit to repay my balance?** Every debits the primary account for all amounts due on the payment due date, and the backup account if the primary account has insufficient funds.
* **Can I enter a shipping address outside the US?** No. **Card shipping address** on **Connect accounts** has no country field and takes a US address with a five-digit **Postal Code**.
* **What happens after I select Confirm & submit?** The page shows **Application in review**, with the steps **Submit application**, **Application review** and **Access charge card**.
* **What if my application is rejected?** The page shows **Application rejected** and lists the reasons when there are any. Select **Apply again** if the company's circumstances change, or **Go to Cards** to use debit cards in [Company cards](https://docs.every.io/admins/banking/cards.md).
* **Can I apply again after a rejection or a canceled application?** Yes. **Apply again** on **Application rejected** opens the application, and a canceled application shows the screen with **Apply now**.
* **What credit limit will I get?** The **Application approved** screen shows the **Approved limit**, and **Banking** → **Charge card** shows the **Credit limit** once approved.
* **Where do I see my balance, next payment and available credit?** On **Banking** → **Charge card**, once approved: the balance card shows **Current balance**, **Next payment**, **Available credit** and **Credit limit**.
* **Can I pay part of my balance?** Yes, with **Make a payment**, while the account isn't frozen. **Amount** can be any amount up to the current balance. The payment sheet opened from the banner that says "Make a payment to pay down your balance and unfreeze your account." locks **Amount** to **Full balance**.
* **Can I pay more than my balance?** No. **Amount** in the **Make a payment** sheet can't exceed the current balance.
* **Can I choose which account pays?** Yes. Under **Choose account** in the **Make a payment** sheet, select the account to pay from. Every uses only that account and doesn't try the backup account.
* **How do I download a statement?** In the menu next to **Make a payment**, select **Download statement**, then choose the year if there is more than one, then select the month. The item is unavailable until the company has a statement.
* **How do I change which account repays my balance?** On **Banking** → **Charge card**, select **Autopay & linked accounts** in **Settings**. In an account's menu, select **Set as Primary** or **Set as Backup**.
* **Can I remove my primary account?** No, not until another account is set as primary, even when the primary account is disconnected. **Remove** is unavailable on a connected primary account in the **Autopay & linked accounts** sheet.
* **Does a change to my primary or backup account happen right away?** It does when the change doesn't lower the credit limit. A change that would lower the limit takes effect after the next repayment, and **Cancel change** drops it while it is pending.
* **Where do I see my cashback level?** In the **Settings** card on **Banking** → **Charge card**, as **Cashback level**. The row shows when the company earns cashback.
* **What fees does the charge card charge?** The charge card's fees, such as those for a late or returned payment, are in the [Every Charge Card Cardholder Agreement](https://www.every.io/legal/every-charge-card-holder-agreement). The **Every Charge Card Cardholder Agreement** checkbox on **Review & submit** links to it.
* **What does a failed autopay or a late payment cost?** The charge card's fees are in the [Every Charge Card Cardholder Agreement](https://www.every.io/legal/every-charge-card-holder-agreement), which the application asks the company to accept.
* **What does Daily mean in the Payments row?** The **Payments** row on **Application approved** shows how Every collects charge card payments, such as "Daily".
* **Why is my charge card account frozen?** When the banner titled "Your charge card is frozen" says the combined balance of the repayment accounts dropped below the required \$10,000, that is the reason. When it says "Make a payment to pay down your balance and unfreeze your account." or "Contact support to unfreeze your account.", it gives no reason for the freeze. To ask why, email [support@every.io](mailto:support@every.io).
* **How do I unfreeze my account?** When the banner titled "Your charge card is frozen" on **Banking** → **Charge card** offers **Make a payment**, select it and pay the full balance. If the account is still frozen once the payment clears, email [support@every.io](mailto:support@every.io). When the banner offers only **Contact support**, select it. For a low-balance freeze, the banner says card access is restored at the next business-day check once the combined balance of the primary and backup accounts exceeds \$10,000. **Link a bank account** on that banner opens the **Autopay & linked accounts** sheet, where an account's menu has **Set as Primary** and **Set as Backup**.
* **Does a partial payment unfreeze my account?** Not by itself when the freeze is for low balance; for any other charge card freeze, email [support@every.io](mailto:support@every.io) to ask. A low-balance charge card freeze depends on the combined balance of the primary and backup accounts. For any other freeze, **Make a payment** on the banner titled "Your charge card is frozen" on **Banking** → **Charge card** pays the full balance.
* **What can I do when the banner says a linked account is disconnected?** Select **Open linked accounts**, then select **Reconnect** in that account's menu.
* **How many transactions does the Charge card page show?** Up to 10, in **Recent transactions** on **Banking** → **Charge card**. The arrow beside it opens [Transactions](https://docs.every.io/admins/banking/transactions.md) filtered to the credit account.

### Not covered here

* How long the review of a charge card application takes, and how Every tells the applicant its decision. To ask, email [support@every.io](mailto:support@every.io).
* How long a charge card payment takes to arrive and clear. To ask, email [support@every.io](mailto:support@every.io).
* How points are earned, the redemption options available to a particular person and how long a reward payment takes to arrive. To ask, email [support@every.io](mailto:support@every.io).
* Whether connecting accounting software changes the credit limit. To ask, email [support@every.io](mailto:support@every.io).
* What the two **Home** to-dos about the charge card ask for: "Additional information needed for the application" and "Reconnect your linked account". To ask, email [support@every.io](mailto:support@every.io).
* How to find out why a charge card account is frozen when the banner titled "Your charge card is frozen" gives no reason. To ask, email [support@every.io](mailto:support@every.io).
* Whether a payment smaller than the full balance lifts a charge card freeze other than a low-balance freeze. To ask, email [support@every.io](mailto:support@every.io).
* Why a charge card account stays frozen after its balance is paid, or after the combined balance recovers. To ask, email [support@every.io](mailto:support@every.io).
* What the charge cards can still do while the charge card account is frozen. To ask, email [support@every.io](mailto:support@every.io).
* Whether applying for the charge card affects a personal credit score. To ask, email [support@every.io](mailto:support@every.io).


## Related topics

- [Company cards](https://docs.every.io/admins/banking/cards.md)
- [My cards](https://docs.every.io/employees/my-cards.md)
- [Transactions](https://docs.every.io/admins/banking/transactions.md)
- [Checking account](https://docs.every.io/admins/banking/overview.md)
- [Platform overview](https://docs.every.io/admins/getting-started/platform-overview.md)


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